General FAQs
How can I track my order?
All orders sent from Mooshpetstore are sent via a traceable method via Australia Post. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.
When will my order be sent out?
Orders are dispatched between Monday - Friday 7.00am - 4.00pm AEST/AEDT. Please allow up to 2-3 business days from order confirmation to dispatch. This includes the time to quality inspect and process your order.
Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
Where can i find your size guide?
Our size guide can be found directly on the product page you're interested in.
Where are you based?
We are based in Sdyney, Australia.
MOOSH (AUSTRALIA) PTY LTD
ABN:17 641 201 069
How do I know you received my order?
Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order.
A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation.
If you haven’t seen or received either of these, please contact our friendly Customer Service Team via Live Chat, Email or Facebook DM urgently and we will be more than happy to help you.
How do I use a discount code?
Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
I just placed my order, can I cancel/change it?
We aim to process orders super quickly in our warehouse, as a result we cannot guarantee cancellations or changes can be made.
However, we recommend you contact our friendly Customer Service Team via Live Chat, Email or Facebook DM urgently and we will try our best to help you.
If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
What should I do if I receive a faulty or incorrect item?
In the event you have received an incorrect or faulty item, please contact our Customer Support Team mooshpetstore@gmail.com with your order number and brief description of the issue and we will happily find a solution for you.
Do you have another question that was not answered here..? Please send us your enquiry via email mooshpetstore@gmail.com Facebook DM or use the Live Chat option on our website and one of our Customer Service Team will be in touch within 24hours.
